Cloud Browse Support
Cloud Browse FAQ:
Is my surfing history safe?
Contrary some misinformation, your surfing history is wiped clean when you disconnect from the service. No one else will be able to see the pages you surfed to. You can see when you login that you aren’t viewing someone else’s session, and there is no browser history.
How long will this service be offered for free?
We will offer a free Cloud Browse service for the foreseeable future. We will be rolling out a pay subscription system in the future which will offer better service but the free service still be available to everyone.
Why can’t I login using email/password?
The login system is for premium account only. Leave the email/password blank to use the anonymous account.
Why would I want to upgrade to an premium subscription account?
The premium account will have the following benefits:
- Availability. Only a certain number of free users are allowed to use the service at once, so you might not be able to use Cloud Browse when it is busy. Premium account users will have their own set of servers, and if that gets full, a free user will be disconnected to allow premium user to login.
- Customizability. Premium accounts will get 1 GB of storage to keep their browser specific data, so bookmarks, browsing sessions are persistent. You can also install custom plugins (like ad blocking), themes and download files.
- Smoother video. Free account has a low frame rate to reduce bandwidth costs, premium accounts will have up to 30 FPS depending on hardware and bandwidth limitations. We also run premium users in data centers closest to them, which can reduce lag dramatically.
When will premium account be available?
Premium account is currently in public beta at a discounted subscription price. (updated July 3)
Why is Cloud Browse available only in the U.S. and Canadian App Store?
We have not release the application for other countries outside of US because there are technical and performance issues that the company is working on. We plan to release Cloud Browse in Europe and Asia in the future. Using the app outside of US right now will have a degraded performance, as our data centers are located only in the U.S.
Is an iPad version of Cloud Browse available?
An iPad optimized version of Cloud Browse is in the planning stages. Right now we are focused on making the iPhone version as great as possible and launching the premium account. The iPad version will be able to link up to the premium account so both devices can share the same account.
Why doesn’t Cloud Browse work on 3G or edge networks?
Apps that use 3G for streaming video are harder to get approved due to a prohibition against “excessive bandwidth usage.” We are currently focused on providing the best experience while on wifi networks. 3G access is a feature we plan to work on in the future.
Why doesn’t Hulu work?
Unfortunately, Hulu is very aggressive in blocking viewers. They block based on the type of browser or the IP or the OS version. We won’t make changes to our service based around their blocking since they can change their blocking at anytime.
There are Firefox plugins that have been reported to bypass Hulu’s restriction, but we have no plans to support them.
Cloud Browse takes too long to connect
Due to large number of users signing up and using our services, sometimes our datacenter will not be able to handle your connection request. Cloud Browse v1.1.3 and later will tell you that all the servers are currently full and to try again in a few minutes. Premium accounts will have priority in connecting to the service and we may disconnect an anonymous user to make room on the servers.
General:
For technical support or general inquiries, email us directly or use the contact form provided below.
Email Addresses:
Support:
support@alwaysontechnologies.com
General:
contact@alwaysontechnologies.com