Recent Updates:
Cloud Browse FAQ:
Is my surfing history safe?
Contrary to some misinformation, your surfing history gets purged when you disconnect from the service. No one else will be able to see the pages you visited. You can see when you login that you aren’t viewing someone else’s session, and that there is no browser history.
How long will the basic service be offered for free?
We will offer Cloud Browse basic service without additional charge for the foreseeable future. We have a paid subscription service (Cloud Browse Premium) which offers better service but the basic service will still be available to everyone who purchased the app for a one time fee.
Why can’t I login using email/password?
The login system is for premium accounts only. Leave the email/password blank to use the anonymous account.
Why would I want to upgrade to a premium subscription account?
Cloud Browse Premium offers the following benefits:
- Availability. Only a certain number of free users are allowed to use the service at once, so you might not be able to use Cloud Browse when it is busy. Premium account users will have their own set of servers, and if that gets full, a free user will be disconnected to allow premium user to login.
- Customizability. Premium accounts will get 1 GB of storage to keep their browser specific data, so bookmarks, browsing sessions are persistent. You can also install custom plugins (like ad blocking), themes and download files.
- Smoother video. The free account has a low frame rate to reduce bandwidth costs; premium accounts will have 2x-3x the frame rate depending on hardware and bandwidth limitations. We also direct premium users to data centers closest to them, which can reduce lag dramatically.
When will premium account be available?
Cloud Browse Premium is currently in public beta at a discounted subscription price. (updated July 3)
Why is Cloud Browse not available in my country?
We have only released the app in select countries because there are technical and performance issues that the company is working on. We have recently opened up datacenters in Europe and Asia to address the performance issue. Cloud Browse is now available in these countries:
- USA
- Canada
- Ireland
- United Kingdom
- Malta
- Australia
- New Zealand
- Singapore
- Philippines
Is an iPad version of Cloud Browse available?
Yes, Cloud Browse supports both iPad and iPhone as a universal app.
Why doesn’t Cloud Browse work on 3G or edge networks?
Please upgrade to latest version of Cloud Browse. The app now works on any connection.
Why doesn’t Hulu work?
Unfortunately, Hulu is very aggressive in blocking viewers. They block based on the type of browser or the IP or the OS version. We won’t make changes to our service based around their blocking since they can change their blocking at anytime.
There are Firefox plugins that have been reported to bypass Hulu’s restriction, but we have no plans to support them.
Cloud Browse takes too long to connect
Due to large numbers of users signing up and using our services, sometimes our datacenter will not be able to handle your connection request. Cloud Browse v1.1.3 and subsequent versions will tell you that all the servers are currently full and to try again in a few minutes. Premium accounts will have priority in connecting to the service and we may disconnect anonymous users to make room on the servers.
Got Questions?
For technical support or general inquiries, email us directly or use the contact form provided below.
Email Addresses:
Support:
support@alwaysontechnologies.com
General:
contact@alwaysontechnologies.com